Contact us
United States
301 S. Main Sapulpa, OK 74066
Email: info@senegence.com
SeneCare Number:
1 (888) 903-4317
Office:
1 (918) 248-1278 Oklahoma
Hours of Operation:
Monday - Friday: 8:00 am - 6:00 pm (CST)
Saturday: Closed
Sunday: Closed
Canada
4750 Tillicum Street
Burnaby, British Columbia V5J 0J1
Email: canadainfo@senegence.com
SeneCare Number:
1 (888) 433-7906
Office:
1 (604) 239-2265
Hours of Operation:
Monday - Friday: 8:00 am - 6:00 pm (CST)
Saturday: Closed
Sunday: Closed
Mexico
Av. Rogelio González Caballero No. 200 Modulo C,
Parque Industrial Stiva Aeropuerto
Apodaca N.L. C.P. 66626
Email: mexicoinfo@senegence.com
SeneCare Number:
81 2055 0765
Office:
81 2055 0770
Hours of Operation:
Monday - Friday: 8:00 am - 5:00 pm (CST US)
New Zealand
Unit 7 10-12 Navigator Place, Hendra, QLD 4011
Email: newzealandinfo@senegence.com
Office:
09 363 3787
Hours of Operation:
Monday - Friday: 9:00 am - 5:00 pm (NZST)
Australia
Unit 7 10-12 Navigator Place, Hendra, QLD 4011
Email: australiainfo@senegence.com
SeneCare Number:
1-800-547-7367
Office:
07 3025 2000
Hours of Operation:
Monday - Friday: 8:00 am - 5:00 pm (AEST)
Returns and refunds
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Our warranty policy
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Payment security
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Delivery times
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Back in stock notifications
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Still not finding the answer you're looking for? Please reach out via email.
- SeneCare (Profile Maintenance, Distributor Feedback, Product Suggestions, Order Status, etc.) info@senegence.com
- Customer Care (Profile Maintenance, Customer Feedback, Order Status, etc.) customercare@senegence.com
- Registration (Event Refunds and help Registering) registration@senegence.com
- Event Operations (Event logistics and housing) events@senegence.com
- Recognition (rank and qualification to attend) recognition@senegence.com
- Compliance (Policies and Procedure) compliance@senegence.com
- Quality (Product Quality concerns) quality@senegence.com
- Billing (Sales Tax Certificates, 1099) billing@senegence.com